Solution
Back-office automation: AI agents for admin, documents and data entry
Back-office automation uses AI agents and workflow automation to handle the administrative work that keeps a business running: processing invoices and documents, entering data, triaging shared inboxes and moving information between systems. People stay in the loop to check exceptions and approve anything that matters, while the repetitive keying and chasing is done for them.
Vermilion Intelligence is an AI and automation consultancy helping mid-to-large organisations in Australia and New Zealand put AI agents to work on repetitive tasks.
Admin work we automate
Admin work is often a sensible place to start with AI agents. It's frequent, it follows recognisable patterns, and mistakes are usually easy to catch before they cause harm.
These are our business process automation services in practice: taking the steps your team repeats every day and making them run on their own, with a clear queue for the cases that need a person.
AI document processing
Reading invoices, forms, applications and statements, extracting the details and checking them against your records.
Invoice and accounts payable entry
Capturing supplier invoices, matching them to purchase orders and preparing them for approval in your finance system.
Email triage
Sorting shared inboxes, tagging and routing each message, and drafting replies to routine requests.
Data entry between systems
Keying information from emails, PDFs and spreadsheets into the right system, with validation checks.
Onboarding paperwork
Collecting, checking and filing the forms and documents for new clients, staff or suppliers.
Scheduling and reminders
Booking, confirming and chasing, so follow-ups don't depend on someone's memory.
Filing and records
Naming, filing and indexing documents consistently so they can be found later.
How it works
How it works
Step 1: Pick the process
We choose admin work that's frequent, rules-based and easy to check.
Step 2: Set the checks
We define validation rules, confidence thresholds and who reviews exceptions.
Step 3: Build into your tools
Agents work in your inboxes, finance and document systems, not a separate app.
Step 4: Review and expand
As accuracy is proven, review moves from every item to a sample and the exceptions.
FAQ
Frequently asked questions
What should we automate first?
Start with admin work that's high-volume, repetitive and easy to check, such as supplier invoice entry, shared inbox triage or moving data between two systems. The data is usually reachable, success is easy to measure, and errors can be caught before they matter. Leave complex, judgement-heavy processes until those first agents are proven.
What are examples of business process automation?
Common examples include capturing and matching supplier invoices, routing approvals, onboarding new clients or staff, triaging shared inboxes, entering data from forms into a CRM or ERP, generating regular reports, and sending reminders for renewals or overdue items. Each replaces repeated manual hand-offs with a process that runs on its own.
How accurate is AI document processing?
It depends on the documents: clean, consistent layouts are handled more reliably than handwritten or poor-quality scans. Rather than promise a figure, we measure accuracy on your own documents before go-live, set confidence thresholds, and route anything uncertain to a person. Human checks stay in the loop until results justify sampling.
Related services and solutions
Workflow automation
Processes that move on their own across email, forms and systems, with AI agents handling the steps that need judgement.
AI agent development
Custom AI agents that read, decide and act across your tools to complete repetitive tasks, with people approving what matters.
Operations and reporting
Automated reporting and data automation that pulls, reconciles and explains the numbers your teams rebuild by hand.
Professional services
Accounting and legal firms: document collection, first drafts, time recording and practice-system updates.
Tell us about the repetitive work you'd like to hand over
Send us a short description of the tasks, the team and the systems involved. We'll reply with an honest view of whether AI agents are a good fit, and what an assessment would look at.
Or email raj@vermiliong.com.au